|
 City Water Supply/Quality:
Charlestown=s
drinking water comes from a groundwater source called an Aquifer. From
our own 4 wells we pump about 850,000 gallons daily. Each day, Charlestown
Water Division produces a safe, dependable drinking water supply . We are
proud of our history of quality service. To maintain our commitment to you,
we routinely collect and test water samples -- from the source waters to the
City of Charlestown -- checking purity long before it reaches our customers.
We stay abreast of advancements in technology, health science and government
regulations in order to provide a constant and safe supply of water. Through
foresight and planning, efficiency in operations, and focus on excellence In
customer service, we can assure you the best quality drinking water at an
economical price well into the 21st century.
Utility Customer Service:
Main Cross St. between 8:00 A.M. and 4:30 P.M. After hours payments can also
be made in the drop box outside the customer window. All payments received
after 5:30 P.M. will be processed on the next business day. The number to
call concerning billing questions is (812) 256-2427.
About Your Water Meter:
General Information -
Your water meter,
owned and maintained by the City of Charlestown, is a highly accurate and
dependable water measuring device. Located in a small box in the ground near
the street or the edge of the property, it registers all the water used in
your home or building. The meter is read each month by a City of Charlestown
meter reader. To assist the reader, please keep the meter box free of
garbage cans, boxes, piles of yard waste, or parked vehicles. Please do not
install fences or plant trees or shrubs which restrict access to your meter.
Our field personnel appreciate your cooperation!
Meter Maintenance -
The City of Charlestown has a schedule to check your meter periodically to
be sure it is working correctly and to repair it if necessary. The meter
won't cheat you--meters in need of repair will under-register, rather than
over-register, your water usage. However, if you feel strongly that your
meter is not working properly, you may request that your meter be tested.
Meter Change-Out
Program -
The City of Charlestown regularly replaces meters which are ten or more
years old. When your meter is changed, meter shop crew will knock on the
door and notify you that your water will be turned off briefly while your
meter is changed. There is no direct charge for a new meter.
|
Department Director, Alan
Lesnet, welcomes you to the Water Department section of City of
Charlestown.com.