The City of Charlestown Water Department insures that the Charlestown water supply meets or exceeds Federal Safe Drinking Water Standards and other regulations and orders; shall provide a sufficient volume of water to meet the daily needs and desires of the Charlestown community; and shall maintain a dependable and uninterrupted water treatment and delivery service to Charlestown users.
Responsibilities of the Water Division:
The Water Distribution Division is responsible for the maintenance and repair of the water distribution mains, fire hydrants; and for installing or disconnecting all water meters. The Distribution Division installs and maintains water services from the water main to the curb-stop — a shut-off valve located near the curb. Currently, there are 201 fire hydrants in service, 1000 valves, 350 miles of water main in service.
Additionally there are Two elevated tanks within the City of Charlestown; Gospel Rd. has a 500,000 gallon capacity and the Hospital Tank has a 250,000 gallon capacity.
Last year, the City of Charlestown supplied 310,250,000 (310 Million, 250 thousand) gallons of water to our customers. This is approximately 303 gallons of water per person per day.
City Water Supply/Quality:
Charlestown’s drinking water comes from a groundwater source called an aquifer. From our own four wells, we pump about 850,000 gallons daily. Each day, the Charlestown Water Department produces a safe, dependable drinking water supply . We are proud of our history of quality service. To maintain our commitment to you, we routinely collect and test water samples — from the source waters to the City of Charlestown — checking for purity long before it reaches our customers. We stay abreast of advancements in technology, health science and government regulations to provide a constant and safe supply of water. Through foresight and planning, efficiency in operations, and focus on excellence in customer service, we can assure you the best quality drinking water at an economical price well into the 21st century.
Utility Customer Service:
Main Cross St. between 8 a.m. and 4:30 p.m. After-hours payments can also be made in the drop box outside the customer window. All payments received after 5:30 p.m. will be processed on the next business day. Billing questions? Call 812-256-2427.
About Your Water Meter:
General Information - Your water meter, owned and maintained by the City of Charlestown, is a highly accurate and dependable water-measuring device. Located in a small box in the ground near the street or the edge of the property, it registers all the water used in your home or building. The meter is read each month by a City of Charlestown meter reader. To assist the reader, please keep the meter box clear of garbage cans, boxes, piles of yard waste and parked vehicles. Please do not install fences or plant trees or shrubs which restrict access to your meter. Our field personnel appreciate your cooperation!
Meter Maintenance – The City of Charlestown has a schedule to check your meter periodically to be sure it is working correctly and to repair it if necessary. The meter won’t cheat you–meters in need of repair will under-register — not over-register — your water usage. However, if you feel strongly that your meter is not working properly, you may request that your meter be tested.
Meter Change-Out Program – The City of Charlestown regularly replaces meters which are 10 or more years old. When your meter is changed, meter shop crew will knock on the door and notify you that your water will be turned off briefly while your meter is changed. There is no direct charge for a new meter.
Pay Your Water Bill Online:
You may now pay your water bill using an online method. Please click here to go to the ExpressPay website.