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Posted on: November 21, 2021

Indiana American Water Asks Customers to Reach Out Regarding Discolored Water Issues

Indiana American Water

Indiana American Water is asking its Charlestown, Ind. customers to reach out if they are experiencing discolored water issues at their home or business.

Although the company recently completed a systemwide flushing of the Charlestown system, some customers have been experiencing intermittent instances of discolored water after a large water main break on County Road 403 disrupted service for more than 12 hours on October 27. A  temporary filtration system placed in service in May of this year has been very effective in removing the manganese that has historically caused discolored water, however, it had to be taken out of service for approximately 24 hours because of the large water flows needed to refill the system following the main break, allowing a plume of discolored water to enter the system. The temporary filtration system was also offline to facilitate delivering the volume of water need for a month-long system flushing that was completed on October 22.

Company employees have been performing additional flushing in affected areas and have also deployed six automatic flushing devices at key points in the distribution system that operate daily to help clear up the system.

Indiana American Water is asking customers to report any major water quality problems by calling  1-800-492-8373 or by clicking the “Report an Emergency or Concern” button after logging into your MyWater account on our website to help company employees pinpoint problem areas so they can be addressed.

We apologize for the inconvenience and look forward to placing our new water treatment facility in service in mid-2022 to further enhance water quality in Charlestown.

Link to Indiana American Water Website
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